Frequently asked questions
What facility management services do you provide?
We provide complete facility management services in Dubai, including cleaning, AC maintenance, plumbing, electrical works, carpentry, painting, water tank cleaning, pest control and general property maintenance for homes, offices and commercial properties.
Is my booking confirmed when I submit it?
Submitting sends a booking request. Our operations team reviews it, confirms the timing and calls you. You can follow the status from your account.
Can I cancel or change my booking?
You can cancel or request a new time from your account while the booking is still eligible. Our team will confirm any change.
Do you provide services across Dubai?
Yes. ADLEX covers the major residential and commercial areas of Dubai, including Dubai Marina, JLT, JVC, Business Bay, Downtown, Al Barsha, Jumeirah, Mirdif, Al Qusais, Al Nahda and Palm Jumeirah. If your area is not listed, contact us and we will tell you whether we can reach you.
Can I book services online?
Yes. Choose the service, pick a date and time that suits you and submit the booking. Our operations team reviews it and calls to confirm the details before anything is fixed.
Why do some services show a price and others say On request?
Work that varies with the property is quoted once we understand the job. A three-bedroom villa and a studio are not the same deep clean, and a leak is not priced until someone has seen it. Send us the details and we will come back with a figure before any work starts.
Do you provide commercial maintenance services?
Yes. We provide cleaning, technical maintenance and facility support for offices, retail units, restaurants, warehouses and managed buildings, and can work around your opening hours.
Can I request a quotation before booking?
Yes. Tell us what you need through the contact page or on WhatsApp and we will quote it. You are under no obligation to book after receiving a quote.
Do you provide annual maintenance contracts?
Yes. Annual maintenance contracts are available for both homes and commercial properties, covering scheduled inspections and preventive maintenance. Contact us and we will put together a schedule that fits the property.
Do you provide emergency maintenance?
Contact our team for urgent availability. We will tell you honestly what we can reach and when, rather than promise a slot we cannot keep.
Do I get a certificate after water tank cleaning?
Yes. Water tank cleaning includes a water quality test report and a service completion certificate, which is what building management and the municipality normally ask for. We clean RCC, GRP, polyethylene, stainless steel and HDPE tanks, and swimming pool tanks.
Do I need to provide cleaning materials or equipment?
No. Our teams arrive with their own equipment and materials. If you would prefer we use a particular product in your home, tell us when we call to confirm and we will bring it or work with yours.
Do I need to be at home during the visit?
Someone needs to let the team in and be reachable while they work. If a building requires access permits or a security deposit, arrange that in advance and let us know when we confirm the booking.
How do I pay for a service?
Payment is handled directly with the service team at or after the visit. The website does not take card details and does not process online payments.